Terms & Conditions

For the originals and the limited edition prints

The following terms & conditions apply to the sale of original paintings and limited edition prints on the website en.louiselamirande.com. They do not apply to the sale of unlimited edition prints. For the latter, see the sales policies of the printers: Fine Art America or ArtFlakes.

Payment

Sale price and delivery of original artworks ans limited edition prints are in Canadian dollars.

Secure Payment PaypalThe credit cards, Visa, MasterCard and American Express are accepted through PayPal, one of the most reliable ways to make transactions on the Internet. You do not need a PayPal account to pay by credit card.

Of course, payments with PayPal are accepted.

The entire bill, including the costs towards the country of delivery, must be paid at time of purchase. In the shopping basket, select the appropriate delivery option suiting the destination, either: Canada (default option), United States or Other country.

Shipping

Orders are usually processed within 48 hours of receipt during working days (Monday to Friday) for original paintings and within 72 hours for the limited edition printed at a professionnnal photo lab.

Canada PostParcels are then delivered by Canada Post from Quebec.

Once the parcel is mailed, the delivery time is estimated to:

  • 3 to 5 days for Canada
  • 6-12 days for the rest of the world.

Note that customs may delay delivery of your parcel.

You are responsible for any customs fees and taxes if applicable.

Damaged item during delivery

Even if orders are always packed with great care, accidents can happen during delivery. If the purchased paintings arrive damaged, please immediately notify me by email. Depending on the case, then I will proceed to a refund or an exchange.

Pictures of the damaged packaging and painting(s) will be requested and will be used for complaint procedures with the carrier.

Satisfaction Guarantee

If you are not satisfied  with your purchase, please contact me by email. You have 10 days from the receipt of the parcel to return me the painting(s).

I will proceed to a refund of the amount paid for the painting(s) through PayPal as soon as I receive the item(s) bought in its (their) original state. The custom fees and/or taxes will not be refunded.

You are responsible for the return shipping costs.

Copyright

When you buy one of my paintings, you become their owner, but I still retain the rights. Any reproduction, distribution or modification of my paintings is prohibited without my written permission.

If you have any questions or if you experiencing difficulties with your order, please contact me from the contact page of the website or the email address provided in the documents in your parcel.

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