Terms & Conditions

For the originals and the limited edition prints

 

The following terms & conditions apply to the sale of original paintings and limited edition prints on the website en.louiselamirande.com. They do not apply to the sale of unlimited edition prints. For the latter, see the sales policies of the printer Fine Art America.

Payment

Sale price and delivery of original artworks and limited edition prints are in Canadian dollars.

Secure Payment Paypal

The credit cards, Visa, MasterCard and American Express are accepted through PayPal, one of the most reliable ways to make transactions on the Internet. You do not need a PayPal account to pay by credit card.

Of course, payments with PayPal are accepted.

The entire bill, including the costs towards the country of delivery, must be paid at time of purchase. In the shopping basket, select the appropriate delivery option suiting the destination, either: Canada (default option), United States or Other country.

Purchase of Several Artworks

If you want to buy several artworks in the same order, please contact me so that I can estimate the delivery costs manually. The automated system of the shop unfortunately does not adjust the delivery costs to the quantity bought and you would risk paying more than necessary.

Shipping

Orders are usually processed within 48 hours of receipt during working days (Monday to Friday) for original paintings and within 72 hours for the limited edition printed at a professionnnal photo lab.

Parcels are then delivered by Canada Post from Quebec.

Canada Post

Delivery times vary according to your location, and the size of the artworks purchased.

Small paper artworks (10 “x 13” and smaller) that can be safely shipped in a cardboard envelope are those that usually take the least amount of shipping time because they travel by air.

Here is the time estimated by Canada Post for parcels sent by air:

  • 3 to 5 days for Canada
  • 6 to 12 days for the rest of the world.

Larger artworks that need to be put in a box or those that require more protection (those larger than 10 x 13 in, or those made on wood for example) are shipped by surface transportation (and possibly by boat). The delivery time is then much longer.

Here is the time estimated by Canada Post for surface packages:

  • Europe: 1-2 months
  • Asia Pacific / Australia: 2-3 months
  • Africa: 2-3 months
  • South America: 1-2 months

For these packages, the delivery service by air is possible, but the costs are much higher and are not offered in the shop. If you are interested, contact me and I will be able to give you an estimate of the costs and delivery time.

Please note that customs may delay the delivery of your package.

Customs and import fees

The buyer is responsible for customs fees and taxes if applicable in their country.

Damaged item during delivery

Even if orders are always packed with great care, accidents can happen during delivery. If the purchased paintings arrive damaged, please immediately notify me by email. Depending on the case, then I will proceed to a refund or an exchange.

Pictures of the damaged packaging and painting(s) will be requested and will be used for complaint procedures with the carrier.

Satisfaction Guarantee

If you are not satisfied  with your purchase, please contact me by email. You have 10 days from the receipt of the parcel to return me the painting(s).

I will proceed to a refund of the amount paid for the painting(s) through PayPal as soon as I receive the item(s) bought in its (their) original state. The custom fees and/or taxes will not be refunded.

You are responsible for the return shipping costs.

Copyright

When you buy one of my paintings, you become their owner, but I still retain the rights. Any reproduction, distribution or modification of my paintings is prohibited without my written permission.

If you have any questions or if you experiencing difficulties with your order, please contact me from the contact page of the website or the email address provided in the documents in your parcel.

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